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Reconnecting To The Internet

Comcast is one of the companies helping customers reconnect to the web.

In this age of technology, having no Internet access often ranks right up there as a cause of great frustration for many homeowners. While some homeowners in the region are still without power and focused on restoring electricity and air conditioning, others who have those just want to get back on the web for work or fun.

Comcast is one of several Internet service providers. A representative said Comcast also relies on power from ComEd for its service to function.

“In order for our services to work, we have to have commercial power,” said Angie Amores, spokeswoman for Comcast in the Chicago region. “So ComEd goes in first to restore power, then our crews can go it to restore access.”

She said there could be several explanations for a delay in reconnecting to an Internet provider.

“For areas where they do have commercial power, but do not have Internet connection, it could be that ComEd won’t let us into an area because it isn’t safe and they are still working in there,” Amores said. “There also might be damage to a hub that is not near the home, or there might just be wires down that need to be repaired.”

The numbers of Comcast customers throughout Lake and McHenry counties still waiting to have Comcast service restored is unknown. Amores said Comcast does not give out those numbers, because it is proprietary information.

“We do have many crews out to help people,” she said. “We realize that it is an inconvenience for people. That’s why we want people to reach out to Comcast with their specific addresses so we can help.”

Customers are encouraged to call 1-800-594-1234 with their address so that a crew can be assigned.

Steve Trojan, CPA July 13, 2011 at 11:36 PM
Called 800-594-1234 twice. Both times, after going through two prompt menus, it told me to call directory assistance and they hung up. Not much help.
Tim Froehlig July 14, 2011 at 05:07 AM
Interesting how it took Comcast more than two whole days after my power was restored to restore my internet and cable service. Then you call and tell them you want to be credited for the two days you didn't get service for and they laugh at you like it's some kind of joke. Meanwhile I lose money because I do some of my work from home. And don't get me started on all the additional fees Comcast has added to my bill over the past two years that were never there before ... ones that were added without any kind of written warning. Seriously, this company offered to by DISNEY several years back for billions, yet can't get a call center that doesn't keep people on hold for 15-20 minutes or more. I'm sure there are thousands of people out there who know exactly what I am talking about. I drove 110 miles through Lake and McHenry County two days ago and didn't see one Comcast truck. Anywhere.
Tim Froehlig July 14, 2011 at 05:11 AM
Steve that number just gives a busy signal now, what a surprise.

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