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Community Corner

Consumers Credit Union Recognizes Employees of the Year

Six (6) employees earn top honors at Member-owned credit union

Grayslake, IL, January 24, 2012:  Consumers Credit Union(CCU) recently held its sixth annual all-employee meeting at Keylime Cove Resort in Gurnee, Illinois.  A highlight of the event was the announcement of the Member-owned credit union’s 2011 Employees of the Year. 

“Consumers Credit Union’s success can be traced directly to the outstanding performance of our awesome staff,” said Sean M. Rathjen, CCU President.  “We take great pride in how we’re perceived by Members, and that perception is shaped in large part by the efforts of our staff.  We are fortunate to have employees who go above and beyond their normal responsibilities to consistently exceed Member expectations.  My congratulations are extended to the winners, along with my personal appreciation to everyone on our team for making 2011 another outstanding year.”

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CCU has six (6) categories for Employees of the Year.  Criteria for selection include delivering superior service by living CCU’s “Brand Promise,” dedication to Members and the credit union, setting a positive example for peers and consistently meeting goals.  This year’s winners are listed below.

  • Counter Service Representative: Rosa Martinez, Waukegan office.  Counter Service Representatives serve as Tellers in both the lobby and drive-up, handling thousands of transactions for Members on a daily basis.

  • Member Service Representative: Vonchelle Tompkins, Waukegan office.  CCU Member Service Representatives open new accounts for Members, enroll them in new services and provide answers to a wide variety of questions and inquiries from Members.

  • Contact Center Representative (Kathy Petropoulos Award): Melissa Mitchell, Round Lake Beach office.  Contact Center Representatives handle phone inquiries for Members, regardless of which location they typically use, including loans, deposits, general inquiries and issues with accounts.  The award is named in honor of the late Kathy Petropoulos, long time Receptionist at Consumers Credit Union.

  • Lending Department: Terry Earnest, Waukegan office.  The Lending Department includes employees in the credit union’s Mortgage, Consumer Loans and VISA Credit Card Departments.

  • Office: Maria Contreras, Marketing Department, Round Lake Beach office.  CCU’s Office staff includes all support departments, such as Accounting, Marketing, Human Resources, Technology, Adjustments, Greeters, Electronic Services and Share Drafts. 

  • Manager of the Year: Gilbert Chavez, Director of Mortgage Lending, Mundelein office. All Department Managers from all six CCU branches, the Contact Center and all other credit union departments are eligible for this award.
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    Each of the six winners received a plaque at the awards ceremony to commemorate their selection, along with a check for $500.00.  A picture of CCU’s 2011 Employees of the Year is attached with this release.

    For more information about CCU’s Employees of the Year awards, please contact Karen Evans, Human Resources Manager, at 847.265.5517.  Consumers Credit Union is Member-owned, with offices in Waukegan, North Waukegan, Gurnee, Mundelein, Round Lake Beach and Volo, Illinois.

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